Privacy Policy Trove Living
Effective Date: February 16, 2025
Trove Living
10126 100 Street NW
Edmonton, Alberta, Canada
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we
collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend our services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our site and services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our services may include:
Basic contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security questions.
Shopping information including the items you view, put in your cart, or add to your wishlist.
Customer support information including any details you provide in communications with us.
Some features of the services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include details about how you access and use our site and account, including device information, browser information, information about your network connection, your IP address, and other details regarding your interaction with the services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies that support our site and services.
Our payment processors, who collect payment information to process your transactions.
Third parties that help us analyze site interactions through online tracking technologies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
We are not responsible for the accuracy of information provided by third parties.
How We Use Your Personal Information
We use your personal information to:
Provide products and services, including processing orders, fulfilling transactions, and managing accounts.
Engage in marketing and advertising activities, including sending promotional communications and tailoring advertising.
Detect and prevent fraud, investigate security incidents, and ensure account security.
Communicate with you and provide customer support.
Cookies
Like many websites, we use cookies to enhance user experience, run analytics, and better understand user interactions. You can set your browser to remove or reject cookies, though doing so may impact site functionality.
How We Disclose Personal Information
We may disclose your personal information to:
Vendors and third-party service providers performing functions on our behalf.
Business and marketing partners, including Squarespace.
Affiliates within our corporate group.
Third parties as necessary to comply with legal obligations or enforce terms of service.
User-Generated Content
If you submit content to any public area of our services, it will be publicly accessible. We are not responsible for third parties' use of publicly shared information.
Third-Party Websites and Links
Our site may link to third-party websites. We are not responsible for their privacy policies or security practices. Please review their policies before submitting personal information.
Children's Data
Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us for removal.
Security and Retention of Your Information
We take security measures to protect your data, but no system is completely secure. We retain personal information based on business needs and legal requirements.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
Right to access/know the personal information we hold about you.
Right to delete personal information we maintain.
Right to correct inaccuracies in personal information.
Right to opt-out of certain uses of personal information, including targeted advertising.
Right to restrict or withdraw consent for processing your data.
To exercise your rights, please contact us using the details provided below.
Complaints
If you have concerns about our privacy practices, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred and processed outside of your home country. If we transfer data outside of Europe, we use recognized legal transfer mechanisms.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Trove Living
10126 100 Street NW
Edmonton, Alberta, Canada
brittany@troveliving.ca